Question 1

What is The Fiscal Phoenix about?

Accepted Answer

The Fiscal Phoenix is about rebuilding your financial confidence — one grounded, practical step at a time. It’s for people who still have money coming in but feel like they’re slipping — juggling costs, debt, or just that quiet stress that money brings.

It’s not about being perfect with money. It’s about rising from the mess — using tools, mindset shifts, and small wins to feel steady again.

I built The Fiscal Phoenix from my own experience of starting over. Every product — from budgeting kits to mindset cards — is designed to help you stay focused, clear, and in control, without the pressure or guilt that usually comes with money talk.

This isn’t a finance brand that lectures you.

It’s one that reminds you: you can always rebuild — smarter, calmer, and stronger.

Question 2

Do you deliver across Australia?

Accepted Answer

Yes, we deliver to all states and territories across Australia!

Question 3

What is your return policy?

Accepted Answer

If your item arrives faulty, damaged, or not as described, contact us within 7 days with photos. We'll arrange a replacement, repair, or refund as per Australian Consumer Law.

Question 4

Where is my order?

Accepted Answer

Please allow a few weeks for your order to arrive. If it hasn't arrived after this period, contact us, and we'll assist you promptly.

Question 5

Where do your products come from?

Accepted Answer

Our products are a mix of items we create ourselves and products sourced from trusted external suppliers. Each product is thoroughly tested to ensure quality and reliability.

Question 6

How long does delivery take?

Accepted Answer

Well try to get orders to you as fast as possible. Orders are generally processed within three days and typically take up to a week to arrive. If there are any delays, we'll inform you directly.

Question 7

Are your Candles Safe and Natural?

Accepted Answer

Yes. Our candles are handmade with quality, sustainable ingredients. They are designed for safe home use when burned according to instructions.

Question 8

How do I care for my candle?

Accepted Answer

• Always trim the wick to 5mm before lighting
 • Burn on a heat-safe surface
 • Do not leave a candle unattended
 • Stop burning when 1cm of wax remains

Question 9

Do you accept change of mind returns?

Accepted Answer

Not usually. However, if you contact us within 7 days of delivery, we may offer an exchange or store credit (at our discretion). Items must be unused, in original condition, and returned at your expense

Question 10

Do you offer Financial Counselling or Coaching?

Accepted Answer

No, we do not offer either. Whilst i may draw on personal experience and qualifications, we do not offer personalized services that provide financial advice.

If you are in need of coaching or counselling - please visit the recourses page.

Question 11

Do you hold a Australian Credit License?

Accepted Answer

No we do not. We do not offer personalised financial advise or financial products.

Question 12

Is The Fiscal Phoenix secure?

Accepted Answer

Absolutely! The Fiscal Phoenix uses bank-level security with SSL encryption and secure payment gateways like PayPal and Stripe. Your data and purchases are fully protected.

Question 13

Is your business registered?

Accepted Answer

Yes. The Fiscal Phoenix is a registered Australian business. Our ABN is 94798487502, which you can verify on the Australian Business Register.

Question 14

Are your Candles homemade?

Accepted Answer

Yes! All candles ar 100% Soy handmade wax here on the South Coast, NSW.

Question 15

Im not happy with my order

Accepted Answer

We want to help and we want to work with you. Please reach out to us on the contact page.

Question 16

Do you accept Paypal?

Accepted Answer

Yes! We accept paypal for ease of mind.

Question 17

Is your company registered on Trustpilot?

Accepted Answer

Yes, the Fiscal Phoenix is registered on Trust pilot.

You can leave a review at any time. Remember if you have any issues please reach out to us.

Question 18

Do you sell personal data?

Accepted Answer

No, we do not sell or share your personal information.

Any information you provide us is strictly used to provide you, the user with the agreed service.

THE FISCAL PHOENIX

EMBER AND LEDGER

FAQ