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FAQ
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My order hasnt arrived, where is it?Please allow a few weeks for your order to arrive. If your order has not arrived after this, please reach out to us and we will do our best to assist.
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Do you deliver Australia Wide?Yes! We ship to all states and territories within Australia.
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Do you offer returns?If your item arrives faulty, damaged, or not as described, contact us within 7 days with photos. We’ll arrange a replacement, repair, or refund under Australian Consumer Law.
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How long will my order take?Orders are processed within three days and may take upto a week to arrive. In some instances this may take longer, but we will communicate any issues to you directly.
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What is The Fiscal Phoenix about?We help Australians rise above financial stress with practical tools, motivational products, and resources that inspire both confidence and resilience.
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How do I care for my candle?Always trim the wick to 5mm before lighting Burn on a heat-safe surface Do not leave a candle unattended Stop burning when 1cm of wax remains
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Are your Candles Safe and Natural?Yes. Our candles are handmade with quality, sustainable ingredients. They are designed for safe home use when burned according to instructions.
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Where do your products come from?Our products are a mix of items we create ourselves and products sourced from trusted external suppliers. Each product is thoroughly tested to ensure quality and reliability.
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Do you accept change of mind returns?Not usually. However, if you contact us within 7 days of delivery, we may offer an exchange or store credit (at our discretion). Items must be unused, in original condition, and returned at your expense
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